![]() ![]() ![]() It's crucial to helping us improve how we serve our customers. We are genuinely grateful for all feedback. In the unlikely event that we are unable to resolve your concerns through our informal complaints process, our Customer Relations Team will then review the matter on behalf of our Chief Executive.įind out more about our Customer Commitment. We’ll also explain how you may be able to refer the matter to the Financial Ombudsman Service if you subsequently decide you are unhappy with the outcome. Where we have been able to, we will send you a letter confirming this. We aim to resolve your concerns on an informal basis within three business days. If your complaint relates to a claim then please call the claims helpline number shown in your policy booklet. If your complaint relates to your policy then please contact the sales and service number shown in your schedule. If you believe that we have not delivered the service you expected, we want to hear from you so that we can try to put things right. RSA is committed to going the extra mile for our customers. ![]()
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